By: Douglas Stone, Bruce Patton and Sheila Heen
Published by: Penguin Books
ISBN #: 0-14-028852-X
Whether you’re dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry,” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.
This book can help. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds.
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.